Our products are currently sold in more than 190 countries and regions.
We have established sales subsidiaries in 18 major countries, as well as distributors in many other countries and regions, so that people around the world can use our products. We are developing sales and support systems that are closely linked to the regions and cultures of each country.
In Japan, we mainly operate a direct sales system. We recognize the importance of listening directly to our customers and business partners, and we have built a system that allows us to quickly consider their requests.
Most of the development and production of high-performance, high-quality products is done in Japan, and we provide products to customers around the world through a stable production and sales network.

• Overseas offices

In Japan, we are setting up customer service centers as one initiative to promote customer satisfaction, allowing us to respond to individual customer’s feedback and inquiries. The opinions and views we receive are shared among divisions and are used to improve quality and service as well as to develop new products.
We also offer repairs^* as an after-sales service to ensure that our customers’ valuable writing instruments, such as fountain pens and ballpoint pens as well as mechanical pencils, can be used for a long time.

1. * Repair service is for Japan domestic customers.

We believe that improving quality in all processes from R&D, planning, design, manufacturing, sales, distribution, and after-sales service leads to higher customer satisfaction.
PILOT has a system that includes customer feedback into the R&D and planning stages, helping us to develop and improve products.
In addition, manufacturing processes are maintained and managed to exacting standards. To guarantee manufacturing quality, our main production bases in Japan have acquired ISO 9001 certification, the international standard for quality management.
The Quality Audit Committee, chaired by the executive officer in charge of quality, meets regularly to monitor quality throughout the Group and to ensure that our actions are effective.

• The PILOT Group’s Quality Policy(248KB)

• (E) Environmental Initiatives
• (S) Social Initiatives
• (G) Corporate Governance